New Era Tanks accepts Visa, Mastercard, PayPal and AfterPay
Returns and refunds Policy2018-07-17T11:19:42+00:00

Refund & Returns Policy:

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods.

Please email us at info@neweratanks.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post, Transdirect or Sendle and that you pre pay all freight charges.

You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier.

Global Lock Enterprises Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any inquiries regarding this document and the payment services offered by Global Lock Enterprises Pty Ltd

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don’t match description.